Terms & Conditions

Section 01

About us

Nexus Blueprint is a trading name of Crimsonbase IT Ltd, a company registered in England and Wales (Company No. 07878942), based in Brighton, East Sussex.

In these Terms and Conditions, "we", "us" and "our" refer to Crimsonbase IT Ltd trading as Nexus Blueprint. "You" and "your" refer to the individual or organisation engaging our services.

Contact: [email protected] · 07550 018283 · www.nexusblueprint.co.uk

Section 02

Our services

We provide business coaching and mentoring services including:

• Business Mentoring — ongoing one-to-one mentoring sessions, typically monthly, with a minimum commitment of three months
• The Blueprint Session — a focused half-day strategy and planning session
• Help to Grow Mentoring — mentoring delivered as part of the UK Government's Help to Grow: Management programme

The specific scope, format and duration of services will be agreed between us prior to commencement and confirmed in writing by email.

Coaching and mentoring are distinct from therapy, counselling or legal, financial or medical advice. We do not provide any of these services. If you require specialist professional advice, we will say so and encourage you to seek it.

Section 03

Engaging our services

Our working relationship begins with a free 30-minute discovery call. This is an opportunity for both parties to assess fit — there is no obligation on either side to proceed.

If we agree to work together, we will confirm the agreed scope, fees and start date in writing by email. A formal coaching or mentoring agreement will be provided before sessions begin.

By proceeding to engage our services following confirmation, you agree to be bound by these Terms and Conditions.

We reserve the right to decline to work with any prospective client where we do not believe the relationship would be productive or appropriate.

Section 04

Fees and payment

Our fees will be agreed and confirmed in writing before services commence. Fees are quoted exclusive of VAT where applicable.

Invoicing: Invoices will be issued in advance of each session or programme period, as agreed. Payment is due within 14 days of the invoice date unless otherwise agreed in writing.

Late payment: We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to suspend services until outstanding invoices are settled.

Expenses: Any reasonable expenses incurred in the delivery of services (such as travel for in-person sessions outside Brighton) will be agreed in advance and invoiced separately.

Help to Grow: Fees for mentoring delivered through the Help to Grow: Management programme are set by the programme and subject to its own terms. Please refer to the programme documentation for details.

Section 05

Cancellation and rescheduling

We understand that circumstances change. Our cancellation policy is designed to be fair to both parties.

Cancellation by you:

• More than 48 hours notice: No charge. Session can be rescheduled at no extra cost
• 24–48 hours notice: 50% of the session fee will be charged
• Less than 24 hours notice: The full session fee will be charged
• Non-attendance without notice: The full session fee will be charged

Cancellation by us: We will give you as much notice as possible if we need to cancel or reschedule. In the unlikely event we cancel with less than 48 hours notice, we will offer a rescheduled session at no additional charge or a full refund of any prepaid fees for that session.

Programme cancellation: If you wish to end an ongoing mentoring programme before the agreed minimum term, you will be required to give 30 days written notice. Any sessions already delivered will be charged at the agreed rate. Prepaid sessions not yet delivered will be refunded on a pro-rata basis.

Section 06

Confidentiality

We treat everything discussed in coaching and mentoring sessions as strictly confidential. We will not disclose information shared by you to any third party without your explicit consent, except in the following limited circumstances:

• Where we are required to do so by law
• Where there is a risk of serious harm to you or others
• Where you have given explicit written consent

We ask that you treat information shared by us — including our methods, frameworks and materials — with equivalent discretion.

Anonymised and aggregated insights from our work may be used for professional development, supervision or marketing purposes, but will never identify you or your business without your consent.

Section 07

Intellectual property

Any materials, frameworks, tools or resources we create and share with you during our work together remain the intellectual property of Crimsonbase IT Ltd unless otherwise agreed in writing.

You are welcome to use materials we provide for your own business purposes. You may not reproduce, distribute or sell them to third parties without our written permission.

Any work you share with us — business plans, documents, strategies — remains your intellectual property. We will not use it for any purpose other than delivering services to you.

Section 08

Liability

Coaching and mentoring are collaborative processes. While we will bring our full expertise, experience and commitment to every engagement, we cannot guarantee specific business outcomes or results.

The decisions you make as a result of our work together are entirely your own. We accept no liability for the outcomes of decisions made following coaching or mentoring sessions.

Our liability to you in connection with any services will not exceed the total fees paid by you to us in the three months preceding the event giving rise to the claim.

We do not exclude or limit liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by law.

Nothing in these Terms affects your statutory rights as a consumer.

Section 09

Termination

Either party may terminate an ongoing coaching or mentoring engagement by giving 30 days written notice by email.

We reserve the right to terminate the engagement immediately and without notice if:

• You behave in a way that is abusive, threatening or disrespectful
• You fail to pay invoices within the agreed terms after a reminder
• A conflict of interest arises that makes it inappropriate to continue

In the event of immediate termination by us, we will refund any prepaid fees for sessions not yet delivered.

Section 10

General

Governing law: These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire agreement: These Terms, together with any written coaching agreement and email confirmation of scope, constitute the entire agreement between us in relation to the services.

Changes: We may update these Terms from time to time. The current version will always be available at nexusblueprint.co.uk/terms.html. Continued engagement with our services following any update constitutes acceptance of the revised Terms.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in future.

Section 11

Contact us

If you have any questions about these Terms and Conditions, please get in touch: